top of page
Grid

Work With Google Teams

My journey towards UX while working with the Google Maps, Localization, and UX Research Teams

 Roles  /  UX Research Coordinator, 

Project Manager, Operations Analyst, Operations Lead

​

 Timeline  / 

2018:   UX Research

2017:   Localization

2014 - 2016:  Google Maps

​

 Platforms  / iOS, Android, Tablet, Desktop, Wearables, TV, Auto

While exploring my professional career, I found two common themes: user experience and the human experience. I had the pleasure to work onsite at Google on the Maps, Localization, and UX Research teams for four years. In every role, I was drawn towards iterating and improving user journeys for each product I turned my focus. Though my roles were not all under the UX umbrella, the exposure, experience, and mentorship I gained at Google proved invaluable in my journey as a UXer.

 

Much of what I worked on is covered under NDA, however I've provided a snapshot of my contributions and the projects that impacted my career most while wearing multiple hats in during my time at Google:

Methodology / 

Research, test plans, user interviews and surveys, research recruitment, concept design, mobile interaction, project management, operations management, logistics, data analysis, forecasting, budgeting

Teams and Roles

  • On the Google Maps team I served as an operations lead and analyst with the indoor mapping team. Our team was focused on mapping indoor locations to improve location accuracy of the "blue dot" in Google Maps. My primary responsibilities of my role were in coordination, creating documentation, processes, budgets, and analytic reports regarding our global 200+ field ops team.

​​

  • As a localization project manager for Google Localization, I worked on 39 products under Google Apps, G Suite, Doubleclick, and Google Travel to promote quality products, features, and initiatives by localizing experiences for users through  80+ projects in 78 languages.​ I created test plans for usability and for checking QA for our products; not only for string accuracy, but truncation, cultural appropriateness, and functionality. 

​

  • With the UX Research team, I directly worked with researchers and marketing to manage and coordinate operations for participant recruitment for Android, Chrome, and Google Play usability studies. In addition to managing and coordinating studies, I validated, screened, and assisted researchers in gaining insights  for wearables, TV, auto, mobile, and desktop in 40+ projects in 78 languages. 

Projects: A Taste of UX

Google Maps

  • Redesigned the internal project website, managed program content and information architecture, and iterated program wide processes

​​

  • Created mockups for internal tools to give to engineering to address pain points of users on the operations team

​

  • Designed visual dashboards to gain insights and track project success metrics for organizational review

  • Created test plans to review content, UI, and functionality for localized products and product features across devices

​​

  • Resolved product and feature bugs to update linguistic strings and promote quality content and functionality in UI

​

  • Worked with product, engineering, stakeholders, and vendors to effectively  user good features such as YouTube Helpline and Sensitive Search

Localization

UX Research

  • Learned best practices with researchers and gained exposure to different methods of usability research including survey, diary, moderated, unmoderated, and longitudinal studies.

  •  

  • Solved for, recruited, and screened  during UX studies with ad hoc niche populations 

​

  • Collaborated on visuals, content strategy, and QA for launch of ops website

bottom of page